Return and Exchange is allowed within 7 days from date of purchase, as
long as the Item has hidden defects or the item is substandard. However, we
will decline a Return or Exchange of goods because of a change of mind or
mistake due to the fault of the consumer himself. (R.A. 7394, DAO # 2)
Cash Refund is allowed only on the same day the item(s) was purchased.
From the 2nd to 7th day, Refund(s) will be paid thru check two (2) weeks
after the request for refund is accepted. NO CASH REFUND.
When Item(s) is Purchased thru:
Credit Card a cancellation fee of 18.5%
Cash a cancellation fee of 12.5% will be deducted from the original
When Requesting for Return or Exchange, Items should have complete
accessories, CD installers, manuals & box. All should be in pristine
A Re-Stocking Fee of 20% will be charged to clients after the (7) day
period. Additional 5% per week for the succeeding weeks. (e.g. 20% for 1st
week, 25% for 2nd week, 30% for 3rd week..) Computations shall be done using
the original purchase price of the item.
Items that have burns, physical damage or tampered Warranty Stickers
shall not be honored. Inks, papers (original or compatible), and sealed
items should not be opened.
Management reserves the right to decline Return and Exchange when deemed
For Lost Receipts:
(Sales / Cash Invoice, Service Receipts, Client Pull Out Forms)
Present a duly Notarized Affidavit of Lost, when requesting for Receipt
Reprint. It should indicate the Purchasers name, date of purchase, and Item
Purchaser will be required to present at least (2) valid ID.
A Service fee will be charged to the Purchaser for the Reprint of a